Shipping policy

Shipping Policy

Last updated: May 18, 2026

Thank you for shopping with Zupy Home. We are committed to delivering your order safely and efficiently.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing time may be longer during holidays, high-demand periods, or due to supplier delays.

Estimated Delivery Time

Estimated delivery times may vary depending on the destination country, local customs, and shipping carrier.

Estimated delivery times:

  • United States: 8–14 business days
  • United Kingdom: 10–15 business days
  • Canada: 10–15 business days
  • Australia: 10–15 business days
  • European Union: 10–15 business days
  • Brazil: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Tracking Information

All eligible orders include tracking information. Once your order is shipped, you will receive a tracking number by email.

Tracking updates may take a few days to appear after shipment.

International Shipping

We work with international fulfillment and shipping partners to deliver products worldwide.

Depending on your country, your order may be subject to import duties, taxes, customs fees, or local charges. These charges are determined by your local customs authority and may be the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

If you entered an incorrect address, please contact us as soon as possible at:

Email: zupy@zupyhome.com

If the order has already been processed or shipped, we may not be able to change the address.

Lost or Delayed Packages

If your package is significantly delayed, please contact our support team. We will help investigate the issue with the shipping provider.

We are not responsible for delays caused by customs, local postal services, incorrect addresses, weather events, or circumstances beyond our control.

Contact

For shipping questions, contact us at:

Email: zupy@zupyhome.com